Refund policy
Return & Refund Policy
Because each Held & Heard Co. item is made to order, we do not accept returns or exchanges for incorrect sizing, color selection, change of mind, or accidental orders.
Please review the product description and size chart carefully before placing your order.
Damaged, defective, or incorrect items
If your item arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of delivery at shopheldandheardco@gmail.com.
Include:
- Your order number
- A brief description of the issue
- Clear photographs showing the item and problem
After reviewing the claim, we may provide a replacement or refund when appropriate. You do not need to return a damaged or defective item unless we specifically request it.
Lost packages
If tracking shows that your package was lost in transit, contact us as soon as possible so we can investigate with the shipping provider.
Held & Heard Co. is not responsible for packages delivered to an incorrect address entered by the customer or packages marked delivered by the carrier. Please contact us, and we will do our best to assist.
Order changes and cancellations
Orders enter production shortly after they are placed. Changes or cancellations are not guaranteed. Contact us immediately after ordering, and we will let you know whether the order can still be changed or canceled.
Refunds
Approved refunds are issued to the original payment method. Processing times may vary depending on your bank or card provider.
For assistance, contact:
Held & Heard Co. LLC
Email: shopheldandheardco@gmail.com
Phone: (470) 531-7783
Customer service hours: Monday–Friday, 9:00 a.m.–5:00 p.m. ET