Shipping policy
Shipping Policy
Each Held & Heard Co. item is made to order with care. Please allow time for both production and shipping.
Processing and production
Most orders are produced within 2–7 business days after the order is submitted. Production times may be longer during holidays, high-volume periods, or when a product is temporarily unavailable.
Business days do not include weekends or holidays.
Estimated delivery times
After production is complete, estimated U.S. standard shipping is generally 2–5 business days for most print providers. Economy shipping, when available, may take approximately 4–8 business days.
These estimates are not guarantees. Carrier delays, weather, holidays, incorrect addresses, and other circumstances outside our control may affect delivery.
Tracking information
You will receive a shipping confirmation email with tracking information once your order has shipped. Please allow up to 48 hours for tracking updates to appear.
Multiple-item orders
Items in the same order may be produced by different fulfillment facilities. Because of this, your order may arrive in more than one package and on different dates. You will not be charged additional shipping because an order is split into multiple packages.
Address accuracy
Please review your shipping address carefully before submitting your order. Held & Heard Co. is not responsible for delays, failed deliveries, or lost packages caused by an incorrect or incomplete address entered at checkout.
If you notice an address error, contact us immediately. We will try to help, but changes are not guaranteed once production begins.
Packages marked delivered
If tracking shows your package as delivered but you cannot locate it:
- Check around your property and with household members or neighbors.
- Allow one additional business day, because some carriers mark packages delivered shortly before arrival.
- Contact the shipping carrier directly.
- Contact us if you still need assistance.
Lost or delayed packages
If tracking has not updated for an extended period or you believe the package was lost in transit, contact us at shopheldandheardco@gmail.com with your order number. We will review the tracking information and assist with the next steps.
International shipping
International availability, shipping costs, customs fees, duties, and delivery times depend on the destination and will be displayed at checkout when available. Customers are responsible for any customs duties, taxes, or import fees required by their country.
Contact us
Held & Heard Co. LLC
Email: shopheldandheardco@gmail.com
Phone: (470) 531-7783
Customer service hours: Monday–Friday, 9:00 a.m.–5:00 p.m. ET
Response time: Please allow 1–2 business days.